Shipping policy

Thank you for shopping at Vibe Mart! We are committed to delivering your orders quickly, safely, and reliably anywhere across South Africa.
Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification with tracking details once your order has shipped.
Domestic Shipping Rates & Delivery Estimates
We deliver to all major metropolitan areas and regional addresses within South Africa.
Standard Courier Delivery: 2 to 5 business days.
Express Delivery (if applicable): 1 to 3 business days.
Shipping costs are calculated and displayed at checkout before you complete your purchase.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at kathanaventures@gmail.com with your name and order number, and we will investigate it for you.
Shipping Restrictions & PO Boxes
Please note that our courier partners require a physical address where someone will be available to sign for the delivery during business hours (Mon–Fri, 8:00 AM – 5:00 PM).
We cannot deliver to PO Box addresses.
Damaged or Lost Packages
In the event that your order arrives damaged in any way, please email us as soon as possible at kathanaventures@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will do our best to work towards a satisfactory solution.